Why Hardware Support Matters More Than You Think

28.08.2025

Time is important to business. Never mind whether your business is a busy coffee shop, a pop up food stall or a high-street retailer, the faster you can realise your income, the nimbler your processes will be.

In the case of payments, it is all about speed and reliability. Clients are no longer willing to have their transactions disrupted and every minute of downtime may cost your business a sale, a grumpy employee, and a tarnished business reputation. However, the significance of hardware support by the payments provider is misunderstood by too many businesses.

At the core of every transaction is the payment terminals. When they become idle, then the whole process of sales is held up. Sadly some providers are taking this as a means to increase costs through fees and up selling replacement solutions. Business owners are usually required to pay repairs service, suffer the delays of having to wait on replacements or even end up paying money on backup devices they do not see.

The result? The companies protest on the expense - not simply financially, but also to trust by customers. An unreliable terminal or a slow terminal may soon turn a busy service into a mess and the slowest terminals are found in crowded businesses such as hospitality or retail businesses.

That is why terminal replacement next day and 24-hour support is essential. A provider who considers hardware as an inherent part of the package and not an added expense puts you at ease so that you can concentrate on what you are good at: that is, running your business.

The most excellent providers also make sure that their software and hardware are interlinked. Why? Payments integrated with EPOS make it smarter, faster, and more reliable, whether you are tracking inventory or managing staff. And having transparent pricing, the businesses do not have to make unnecessary payments.

In IPOSG Payments, we have our service modeled on enabling business continuity. lifetime hardware warranty, next-working-day terminal replacement, 24/7 support, Free PCI, and competitive rates starting at just 0.29% per transaction. The entirety of data on a single platform ensures that you do not relinquish reliability.

How IPOSG Payments Fits In

IPOSG Payments provides T+1 settlement that means before 10 AM the next day, your funds may appear in your account in time and you no longer have to wait days to get payment. This, alongside our transparent rates as low as 0.29%, free PCI, lifetime hardware warranty and 24/hr UK based support makes you not only faster but with a fully featured payment system designed to fit your business.

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