Boost your business efficiency with self-service systems

Explore the world of self-service EPOS systems and discover how they can revolutionise how your business operates and customer’s shop.

What is a self-service system?

A self-service EPOS (Electronic Point of Sale) system is an advanced POS system that allows customers to independently complete transactions without needing human assistance.

A self-service EPOS system is commonly used in the retail and food service industries and can include features such as:

· Self-checkout

· Self-service ordering

· Self-service payment

· Contactless payment options

· Mobile payment options

· Self-service returns or exchanges

Self-service EPOS systems can benefit businesses in various settings, especially in the hospitality and retail sectors. The self-service systems are designed with a user-friendly touchscreen interface that enables customers to select items, make payments, and complete transactions swiftly and efficiently. Additionally, self-service EPOS systems can provide businesses with increased efficiency, improved customer service, and cost savings.

How your business benefits from self-service systems

Self-service systems can provide many benefits for businesses looking to enhance efficiency and customer satisfaction. Business owners can reduce the need for human interaction by implementing self-checkout and self-service ordering features, resulting in shorter lines, faster service, and a reduction in costs. This leads to increased customer satisfaction and improved customer experiences.

The benefits are not only shorter queues, a quicker purchase process and increased capacity but also more staff resources. Self-service systems allow employees to stop focussing on cash handling or constantly being needed to jump on the till, allowing employees to instead concentrate on stocking shelves, keeping the store tidy and being available for customer queries. The result is a well-organised store with attentive staff and customers who feel comfortable and well-served.

How self-service systems boost business efficiency

A self-service system can significantly boost efficiency in various ways. One of the keyways is by reducing the need for human interaction. With self-checkout and self-service ordering features, customers can complete transactions independently without interacting with staff, leading to shorter lines and faster service, resulting in increased customer satisfaction.

Furthermore, self-service systems can automate repetitive tasks such as payments and returns, allowing employees to concentrate on more critical tasks such as providing customer service and managing inventory.

"Stores with higher rates of self-checkout transactions also had higher levels of shrinkage, with stores where 55-60% of transactions were self-checkout experiencing 31% higher shrinkage losses".

How customers benefit from self-service systems

By implementing self-service solutions, businesses can empower customers to control their shopping experience. This has a dual benefit:

1. It streamlines the transaction process and empowers customers to make their own purchasing decisions without the influence of customer service representatives. This improves the overall customer experience and increases the chances of repeat business.

2. Self-service solutions often include interactive screen displays that allow customers to browse a comprehensive catalogue, menu, or service list at their own pace without the pressure of making a quick decision in front of a staff member. This can lead to customers spending more and being more likely to return for future purchases.

Capgemini reported that 60% of the more than 5,000 respondents pointed to long lines as a pain point in the shopping experience.