How do EPOS Systems work? All You Need to Know

How do EPOS Systems work? All You Need to Know


EPOS Systems are a fantastic feature of modern businesses and companies. They help to streamline and simplify customer transactions in all sectors.

EPOS stands for electronic point of sale, and these systems allow automated transactions to take place from anywhere in your company.

An EPOS System can be a fully automated till system or a few handheld devices and lets you carry out a range of tasks. For example, you can service customers from their seats in restaurants and cafés and delegate tasks to employees to split workloads.

In this article, find out everything you need to know about how EPOS Solutions work and why these automated systems could be what your company needs.

Advantages and disadvantages of an EPOS System

There are many advantages of an EPOS System. In the retail sector, automated till systems allow for shorter waiting times. This means more satisfied customers and ultimately more profits for your department store, garden centre or hardware shop.

These automated systems can also be used to access key customer and stock insights, allowing you to understand your customer base better.

From sales projections to client data, an EPOS System offers so much more than a traditional till system.

An EPOS Solution can also collect key pieces of customer data, including email addresses and phone numbers. This information can then be used to send out targeted messages, deals, discounts and other important news to create loyal customers for your business.

For companies in any sector, a considerable advantage of EPOS Solutions is its ability to manage stock. Suppose a customer asks for a specific product, not on the shelves. In that case, it is possible to check the system to see stock levels and determine when it will be available for your customer, with no waiting around for their answer. All of your employees can access correct and accurate information about your products or services.

In addition, an automated system will help your team members up-sell certain items by suggesting common product pairings for your customers and driving up profits.

It is also possible to use EPOS Systems for restaurants and other businesses in the hospitality sector. Your team members can use handheld automated systems to take payment directly to the customer. This means that EPOS Systems can be used for restaurants to take more than one payment at once, leading to a more streamlined customer experience and a faster turnaround time for your business.

EPOS Solutions will boost your productivity, improve your efficiency and help your business save valuable time and money!

Despite the many advantages of these automated systems, there are a few disadvantages of EPOS Systems. Like every new piece of technology, an EPOS System may take a while to get used to, and those who are not familiar with these solutions will need to invest in training for themselves and any staff members.

The information stored in your EPOS System could also be an issue. If a stock order has been entered incorrectly by one of your team members, the information provided by the system will not be accurate. Human error can still cause problems.

As with any new technology, these systems may sometimes malfunction, which can be frustrating for those in customer-facing roles.

However, the likelihood of these disadvantages happening can be greatly reduced by finding the right provider for you.

Different types of EPOS Systems

There are many different types of EPOS Systems for businesses and organisations across the world.

EPOS Systems are most commonly used in the retail and hospitality sector, and a service EPOS System is also used for services such as key cutting, shoe repairs and jewellers.

Many beauty salons also use these automated Systems, including gyms, spas and hairdressers.

Your business can use a complete EPOS System as an automated till system. These are similar to a traditional till and can easily be set up at a desk to serve customers at a permanent sale point as they enter or leave your business.

However, unlike traditional tills, EPOS Systems for restaurants, cafés, shops and salons have many added benefits for your company, such as tracking your customer data or managing stock control at your organisation.

It is also possible to use a handheld EPOS Solution. These types of EPOS Systems include flexible mobile and tablet devices, allowing your team members to take customer transactions on the go.

Waiters can go up to the table to take payments from their customers, and handheld devices allow you and your staff to streamline transactions remotely.

Common mistakes when buying an EPOS System

There are a few common mistakes that some business owners make when purchasing an EPOS System. There are some very cheap EPOS Solutions out there, but these are poor quality solutions that may cause problems for your business later down the line.

It is essential to do research before deciding on the type of EPOS System you need for your company. You may require specialist software for your automated system, so it is crucial to understand all of your options before spending any money.

Another common mistake is choosing the wrong supplier for your business. Many suppliers will sell an EPOS System but not offer their customers any ongoing help or advice. Your team members may not receive the training or guidance they need to use an automated system effectively.

IPOSG is one of the only UK based companies to offer innovative, reliable and affordable EPOS Solutions for all types of businesses. We offer all of our customer's full support and guidance, and we can make sure you make the most of your new system.

If you want to learn more about using an EPOS Solution in your business or organisation, then please get in touch. We will be happy to answer any questions you may have.

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